Social Media Crisis Management By This Fluid World
Social Media Crisis Management by This Fluid World is a presentation including the TFL case study of a tube worker who verbally abused a customer. It contains guidance on what could have been done and the steps needed for companies to understand, prepare for, and manage social media crisis.
The processes and structure of this guidance can be found in the product, ‘diffuse’ by this fluid world.
Social Media Crisis by This Fluid World
